Readers’ Feedback: When Service Falters, and When It Doesn’t

In recent weeks, reader reports have arrived from Egypt, Morocco, Burgundy, the Austrian Alps, Ireland, Doha, Hanoi, Shanghai, Beijing, Phuket, Bangkok, Porto, Amsterdam, Berlin, Da Nang, Nagoya, Kuala Lumpur, Langkawi, and Singapore.

There are desert retreats without electricity, historic hotels resting too comfortably on their reputations, new openings still finding their feet, city hotels that worked better than expected, resort experiences that divided opinion, and a few properties that clearly reminded readers why true hospitality remains so rare.

Some of the names will be familiar: Rosewood Amsterdam, Villa Mabrouka, COMO Le Montrachet, Ballyfin, Hotel Zürserhof, Capella Hanoi, Mandarin Oriental Beijing, The Datai Langkawi, Fairmont Doha, Four Seasons Nile Plaza, Old Cataract Hotel, Rosewood Phuket, and several others.