Behind the Velvet Rope
The luxury hotel world’s most uncomfortable conversations.
Some months, readers confirm what we already suspect. Others produce the more useful surprises: little-known hotels that inspire immediate loyalty, celebrated names that disappoint, and
Turndown was once one of the small pleasures of staying in a great hotel. Today, even luxury properties often reduce it to an opened bed
Two high-profile luxury hotels, two supposedly personal service models and one rather obvious question: who was actually answering my messages? A look at hotel butlers,
I grew up in a household where elbows on the table were not an option. Holding your knife and fork incorrectly would elicit: "Are you
For years, well-travelled guests prided themselves on finding the lesser-known island, the eccentric owner-run hotel and the beach not yet turned into a hashtag. Now
There is a gilded handprint at the top of a tower in Astana. It belongs to Nursultan Nazarbayev, the man who ruled Kazakhstan for nearly
In recent weeks, reader reports have arrived from Egypt, Morocco, Burgundy, the Austrian Alps, Ireland, Doha, Hanoi, Shanghai, Beijing, Phuket, Bangkok, Porto, Amsterdam, Berlin, Da
I began writing this a couple of weeks ago while on holiday at a boutique hotel on the Indian Ocean. Two days in, I sat
I’m genuinely grateful for the volume and quality of feedback received over recent weeks. The range of experiences shared has been remarkable, thoughtful, and refreshingly
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