Editorials

Behind the Velvet Rope

The luxury hotel world’s most uncomfortable conversations.

Philippe Servais holding a phone in a luxury hotel lobby beside a hotel butler, with anonymous Guest Services WhatsApp messages illustrating modern hotel service
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Philippe Servais

Who Was My Butler?

Two high-profile luxury hotels, two supposedly personal service models and one rather obvious question: who was actually answering my messages? A look at hotel butlers,

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