I began writing this a couple of weeks ago while on holiday at a boutique hotel on the Indian Ocean. Two days in, I sat

I’m genuinely grateful for the volume and quality of feedback received over recent weeks. The range of experiences shared has been remarkable, thoughtful, and refreshingly

I've just received a pre-arrival communication from a brand-new luxury property. It begins: "Please note that our standard check-in time is from 3 pm. Should

Hotel of the Year 2025 – The Postcard Durrung EstateAwarded in the wider context of The Postcard HotelsThe most memorable hospitality I encountered this year

Lipstick on Legacy — and Other Signs of the TimesFor years I told myself this was cyclical, that quality, taste, and a sense of proportion

We now pay luxury rates to work as unpaid staff, and we thank them for the privilege. Here's how it happened.I stumbled on a Facebook

Thank you for the amount — and the quality — of feedback received over the past weeks. It has been unusually rich, and I’ve tried

In recent years, the role of the General Manager in luxury hotels has quietly shifted—or at least it’s what I keep hearing. Once a visible,