Readers’ Feedback: The Hotels You Loved — and the Ones You Didn’tReal reports from exceptionally well-travelled readers on luxury hotels around the world — from Am ...
Whatever Happened to Turndown?Turndown was once one of the small pleasures of staying in a great hotel. Today, even luxury propert ...
Who Was My Butler?Two high-profile luxury hotels, two supposedly personal service models and one rather obvious questi ...
Whatever Happened to Manners in Luxury Hotels?Luxury hotels may promise serenity, elegance and impeccable service, but their atmosphere increasing ...
We’ve Stopped Discovering. We’re Just Collecting.For years, well-travelled guests prided themselves on finding the lesser-known island, the eccentric ...
Astana: The Stopover You Didn’t Know You WantedThere is a gilded handprint of a deposed president at the top of a tower in Astana — the perfect i ...
Readers’ Feedback: When Service Falters, and When It Doesn’tSeasoned readers reflect on repeat stays, brand fatigue, and the growing gap between reputation and ...
The Lost Art of the Complaint in Luxury HospitalityLuxury hospitality promises personalisation, yet too often runs on autopilot. When guests hesitate t ...
Reader’s feedback: When Brands Stop ReassuringSeasoned readers reflect on repeat stays, brand fatigue, and the growing gap between reputation and ...
When a Pre-Arrival Email Reads Like a Penalty NoticeA pre-arrival email should set the tone for a stay. Increasingly, it does the opposite — replacing ...
Hotel of the Year 2025 – The Postcard Durrung EstateFor 2025, The Gallivanter’s Guide awards its Hotel of the Year to The Postcard Durrung Estate, sel ...
Lipstick on Legacy — and Other Signs of the TimesLuxury hospitality is shifting in ways that are quieter than headlines suggest, yet more telling tha ...
